The short and long of the entire thing is that Eugenia feels that F/OSS developers are not as open to feature requests as Commerical developers. I tend to agree with her. F/OSS developers tend to ‘scratch their itches’ and not mine or yours. They are not paid for their efforts after all.
If you want a customer centeric experince, look into customer driven software. One where the developers have a vested intrest in developing for their clients. KDE and Gnome are good examples. Many of KDE‘s developers are employed by SuSE and Novell. Many Gnome devlopers are employed by Novell and Canonical.
But, wait, those are F/OSS software, right? Right!
Most major F/OSS projects are sponsored by large, paying companies. If you support those companies, you support those projects. You gain a more powerful voice with the project to see your goals met.
So, the moral of the story is as follows. If you love using F/OSS software, and are happy with it, great. Support the companies that support the software, or donate.
If some very important feature is missing, add it yourself, or support one of the companies, and tell them what you want.
As an aside, The Open CD is a good thing. Go, download it and check it out. Some really cool F/OSS software for windows there. Go – get it!